DOCUMENT NAME

SCOPE

PROCESS OWNER

Quality Policy

All Personnel

Quality Director

RELATED MANAGEMENT SYSTEM

ISO 9001, BRC-CP, IFS-HPC, ISO 27001, ISO 17025, SA 8000, ISO 22716, ISO 14001, ISO 18001, ISO 13485 FSC, PEFC, RSPO

                          Document No: 111.2                              Revision No: 01                          Revision Date: 26.04.2024                     Issue Date: 02.01.2020

NO

PROCESS STEPS

10

QUALITY AND PRODUCT SAFETY POLICY

1

Our organisation has established the Quality and Product Safety Policy in order to compete with World market leaders in terms of quality and trading capacity, and to increase its market share without compromising the quality and product safety.

20

QUALITY POLICY

1

Our organisation’s Quality and Product Safety Policy is established on the basis of Product Quality & Safety, Customer Satisfaction, Occupational Health & Safety, Training and Team Spirit, Environmental Sensibility & Consciousness, R&D and Continuous Improvement, Work Ethics & Codes of Conduct, Requirements of Infrastructure (Building, Machinery and Equipment),Information Security Management ,Product Circumstances and Legal Requirements. It is our most important target to carry out the R&D activities, HACCP & GMP requirements, and to produce healthy and hygienic products by adopting the policy of Customer Focus and Continuous Improvement within the frame of Total Quality.

30

PRODUCT QUALITY AND PRODUCT SAFETY

1

It is our main duty to keep the product quality and product safety all the time on focus by operating the necessary procedures in co-operation with the right suppliers  to provide customer satisfaction. Our main principle is to produce healthy and hygienic products by carrying out the practices of HACCP, Risk Management and GMP.

40

ENVIRONMENTAL SENSIBILITY & CONSCIOUSNESS

1

• To save all the sources and minimizing the negative environmental effects during product design and production processes,
• Taking care of the dangerous materials and their risks during new product developments
• Complying with environmental regulations of both our and customers’ country
• Complying with customer requests and statements of both parties
• Minimising the negative effects of wastes to the environment,
• To help preventing environmental pollution actively.

50

CONSUMER AND CUSTOMER FOCUS

1

In order to provide customer satisfaction , we determine and strive to fulfill the customer requirements.

60

TRAINING AND TEAM SPIRIT

1

We carry out the training activities and increase the competency and skills of our our employees at all levels by considering that the training is the foundation for the maximum quality and safety level and consistency of our products. All employees within our organization are supported by top management to make effort to do their duties in team spirit to achieve the highest quality level and fulfill the customer requirements. It is aimed to increase the personal performance, competence and skills of our employees through trainings.

70

CONTINUOUS IMPROVEMENT

1

Each year, as SAPRO, we measure and review our goals, and implement improvement actions to develop our quality and product safety management system to meet the customer requirements.  We drive the continuous improvement by establishing new targets for the organisation continuously to better serve our customers and increase our market share.

80

WORK ETHICS / CODES OF CONDUCT

1

• Legal Conformance: It is aimed that the personnel  doing the job shall manage the process in accordance with the legal standards and regulations.
• Preventing Discrimination: In all applications e.g. recruitment, remuneration, training opportunities, promotion and retirement, no discirimanation can be tolerated in terms of race, age, gender, religion, social status, physical condition, ethnical root, sexual preference or any other personal characteristics.
• Remuneration: Payments that are given for normal work time, overtime and difference between, are in either legal minimum wage and/or in industrial standard and/or above them.
• Work Times: We comply with legal regulations (national laws)
• Occupational Health & Safety: Procedures and regulations related to the occupational health and safety are improved and implemented.
• Child Labor : No child labor is allowed in our organisation.
• Environment and Environmental Safety are taken in to consideration.
• Standards related to the applications e.g.waste disposal, using and  keeping  the other chemicals and dangerous materials, emissions and waste water, conform to the minimum legal requirements.
• International Management Systems are carried out within Sapro.
• Social conformance policy is available and used within Sapro.

90

BUILDING, MACHINERY AND EQUIPMENT

1

Sapro cares and follows the relevant regulations for providing the building, equipment, personnel and supplies that are necessary for the applications of ”product quality & safety” and “occupational health & safety “ rules.

2

As well as having the hygienic airing and water systems, Sapro is equipped with intelligent building technology that limits and arranges the entry of people to certain areas within the building.

100

INFORMATION SECURITY MANAGEMENT

1

Our INFORMATION SECURITY policy is to manage every kind of risks related to information entities to maintain the business continuity, to preserve the information and build an information security system that will  satisfy the related legal and customer requirements and conforms to the requirements of the relevant standard, and will be based on the risk management system, to execute this system and enable the continuous improvement in this way.In this context, information security system is crucial for the business continuity and sustainability of our organization.

110

PRODUCT CIRCUMSTANCES / LEGAL REQUIREMENTS

1

Our organization is following all legal requirements in the countries that we trade with and we produce our products by complying with these legal requirements.

120

SUSTAINABILITY

1

As SAPRO, we are aware of the world we live in, the ecosystem we are in, the prudent use of its limited resources, and our responsibilities towards society and other life. For this reason, we have made it our duty to work meticulously to add sustainable value to nature and society. Our sustainability vision is to create a dynamic system by adapting our processes and products in this direction.